Terms and Conditions —
Q789 Game Platform

By accessing the q789 game platform — whether through the website, mobile browser, or the dedicated app — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. This agreement comes into effect the moment you create an account or use any part of the platform, whichever comes first.

These terms apply to all sections of the platform including sports betting, live casino, slots, bingo, esports, and any promotions or features added in the future. Using the platform after a terms update constitutes acceptance of the revised terms.

If you are accessing the platform on behalf of someone else, or if you allow a third party to use your account, you remain personally responsible for ensuring compliance with these terms. Account access is non-transferable.

To register and use q789 game you must meet all of the following conditions:

• You must be at least 18 years of age. The platform is strictly for adults and we take underage access seriously.
• You must be accessing the platform as an individual for personal, non-commercial entertainment purposes only.
• You must not be acting as an agent, proxy or on behalf of any third party when placing bets or making deposits.
• You must not be a current employee, contractor, or immediate family member of an employee of q789 game or any of its affiliated technology or service providers.
• You must provide accurate personal information during registration and keep that information current at all times.

q789 game reserves the right to request identity verification documents at any point. This may include a valid CNIC, proof of address, or documentation relating to your payment method. Failure to provide requested documents within a reasonable period may result in account restriction or closure.

Each individual may hold only one active account on q789 game. If you already have an account and attempt to register another, both accounts may be suspended pending review. Winnings generated from a duplicate account are not paid out.

During registration you are required to provide your real name, a valid email address, and a contact number. This information must be accurate. Accounts registered with false or fictitious information may be closed at any time without prior notice.

Your account login credentials — username and password — are your responsibility. You must not share your password with anyone, allow anyone else to use your account, or use someone else's account. q789 game is not liable for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.

Once your account is verified you can deposit in PKR using JazzCash, Easypaisa, Raast, bank transfer, or supported debit and credit cards. The platform does not accept deposits from third-party sources — all deposits must come from a payment method registered in your own name.

All financial transactions on q789 game are processed in Pakistani Rupees (PKR). The following payment channels are currently supported for both deposits and withdrawals: JazzCash, Easypaisa, Raast, bank transfer, and standard debit or credit cards.

Deposits are typically credited to your account balance within a few minutes of the transaction being confirmed by your payment provider. Delays caused by the payment network, bank processing times, or JazzCash/Easypaisa system maintenance are outside of our control.

Withdrawal requests from fully verified accounts are processed within the same business day during standard operating hours. Processing times may vary depending on your bank or mobile wallet provider. q789 game does not impose unreasonably high minimum withdrawal thresholds — if you have won PKR 500 and wish to withdraw it, you can do so.

• Withdrawals are only paid to payment methods registered in your own name. Third-party withdrawals are not permitted.
• Where a bonus has been credited to your account, the associated wagering requirement must be completed before the bonus-related balance can be withdrawn.
• q789 game reserves the right to carry out additional verification before processing large withdrawals.
• Chargebacks, disputes, or reversal requests made through your bank or mobile wallet provider without contacting q789 game support first may result in account suspension.

Once a bet has been placed and confirmed by the system, it cannot be cancelled or amended. Please double-check your selections, stake amount, and market before confirming any bet.

The outcome of all sports bets is determined by the result of the relevant event. For cricket, football, and esports markets, settlement follows the official result as declared by the relevant governing body or tournament organiser. In the event of a dispute about the result, q789 game's decision following review is final.

For casino games and bingo, all outcomes are generated by a certified Random Number Generator (RNG). Results are independent for each game session and cannot be influenced by prior results, bet size, or any player action. Past results do not affect future outcomes.

• Minimum and maximum stake limits apply per market and per game. These are displayed at the point of betting.
• In the event of a technical fault during a live casino session or bingo game, affected rounds may be voided and stakes returned at q789 game's discretion.
• If an error in odds pricing is identified — for example, odds that are clearly mispriced due to a technical fault — q789 game reserves the right to void bets placed at the erroneous odds and return the stake.
• Bets placed on suspended or closed markets will be voided and stakes returned automatically.

q789 game runs various promotional offers including welcome bonuses, deposit match offers, free bets, and seasonal promotions. Each promotion is governed by its own specific terms, which are communicated at the time the offer is made available. The following general conditions apply to all bonuses:

• All bonuses are subject to wagering requirements. The specific requirement (e.g., 10x, 20x, 30x the bonus amount) is stated in the promotion's individual terms.
• Bonuses must be used within the validity period stated in the promotion. Expired bonuses are removed from the account automatically.
• A bonus cannot be withdrawn as cash until its wagering requirement has been met in full. Only the resulting real-money balance can be withdrawn once requirements are satisfied.
• Bonuses are credited to one account per player, per household, and per device. Attempting to claim the same promotion multiple times through duplicate accounts will result in all associated bonuses being voided.
• q789 game reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. If a promotion is withdrawn mid-campaign, any wagering already completed towards the requirement will be honoured.
• Bonuses may only be used on the sections of the platform specified in the promotion. A bingo-specific bonus, for example, cannot be used on sports betting markets.

If you are unsure about the terms of a specific promotion before accepting it, contact support for clarification. Once a bonus has been credited to your account it is assumed you have read and accepted its terms.

The q789 game VIP programme rewards players based on their ongoing activity on the platform. Tier progression is automatic and calculated from real play activity — there is no manual application process and no separate points currency to manage.

VIP benefits vary by tier and may include enhanced withdrawal limits, access to the VIP Bingo Lounge, dedicated account support, and tailored promotional offers. The specific benefits attached to each tier are communicated to eligible players directly and may be updated from time to time.

• VIP status and associated benefits are tied to the individual account and cannot be transferred.
• q789 game reserves the right to adjust tier thresholds, modify benefit structures, or discontinue the VIP programme with reasonable notice to affected members.
• Players who are found to have breached any part of these Terms and Conditions may have their VIP status revoked without compensation.

All players are expected to use q789 game in good faith and in a manner that does not negatively affect the experience of other users or the integrity of the platform. The following conduct is strictly prohibited:

• Using automated software, bots, scripts, or any form of artificial intelligence to place bets, interact with casino games, or perform actions on the platform.
• Colluding with other players to fix match outcomes, share hand information in live casino games, or otherwise manipulate results.
• Deliberately exploiting bugs, software errors, or pricing mistakes for financial gain. Any winnings resulting from exploitation of known or unknown errors are not valid and will be voided.
• Using abusive, threatening, or offensive language in any platform communication channel including live bingo chat rooms.
• Attempting to access other players' accounts, reverse-engineer any part of the platform, or carry out any form of security testing without explicit written permission.
• Using the platform in connection with any unlawful activity.

Accounts found to be in breach of these conduct rules will be suspended pending investigation. Depending on the severity and nature of the breach, accounts may be permanently closed and associated winnings voided. q789 game's determination in conduct matters is final.

You are solely responsible for maintaining the security of your account. This includes choosing a strong, unique password, not sharing your login details with anyone, and logging out of the platform on shared or public devices.

If you believe your account has been accessed by someone else, or if you notice any transactions or bets you do not recognise, contact support immediately. q789 game will investigate promptly and take appropriate action to secure the account. However, the platform cannot be held liable for losses that result from a player's failure to keep their credentials secure.

q789 game will never contact you asking for your password. If you receive any such communication, do not respond and report it to support straight away. Official communications from q789 game will come only through the platform's registered contact channels.

q789 game reserves the right to suspend or close any account at any time if there are reasonable grounds to do so. Reasons that may lead to suspension or closure include, but are not limited to:

• Breach of any section of these Terms and Conditions.
• Provision of false or inaccurate registration information.
• Failure to complete identity or payment verification when requested.
• Suspected fraud, money laundering, or any other unlawful financial activity.
• Detection of duplicate accounts linked to the same individual.
• Conduct that is abusive, threatening, or harmful to other users or platform staff.

Where an account is closed for a genuine breach of these terms, q789 game is not obligated to return any deposited funds or pay out pending winnings. Where a closure is made in error, funds will be returned following a review.

Players may also voluntarily close their account at any time by contacting support. Responsible gaming self-exclusion requests are processed separately and are given priority — see Section 13 for details.

q789 game provides the platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee uninterrupted access. Scheduled maintenance, network issues, or circumstances outside our control may result in temporary unavailability.

To the fullest extent permitted, q789 game is not liable for:

• Losses arising from platform downtime, technical errors, or service interruptions beyond our reasonable control.
• Losses resulting from a player's failure to secure their account credentials.
• Decisions made by players based on odds, statistics, or information displayed on the platform — all betting and gaming decisions are the player's own responsibility.
• Indirect, consequential, or incidental losses of any kind arising from use of the platform.

Nothing in these terms limits liability for fraud, gross negligence, or any other matter that cannot be excluded by law. q789 game does not hold or claim any government licence, regulatory approval, or official endorsement from any Pakistani authority.

q789 game may update these Terms and Conditions from time to time. When material changes are made, we will update the "Last updated" date at the top of this page. Continued use of the platform following a terms update constitutes acceptance of the revised terms.

We recommend that all players review this page periodically. If a change significantly affects your rights as a player, we will make reasonable efforts to notify active account holders through the platform's notification system or by email.

If you disagree with a change to these terms, you should stop using the platform and contact support to close your account. Any balance remaining in your account at the time of closure will be returned subject to standard verification checks.

q789 game is an entertainment platform and all games and betting markets involve chance. Wins are never guaranteed. The platform should be used for recreational enjoyment within a budget you are comfortable with — not as a source of income or a way to recover financial losses.

We provide the following responsible gaming tools in every account, accessible from your account settings at any time:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session Limits — limit the length of individual play sessions before the platform prompts you to take a break.
• Cooling-Off Period — temporarily suspend your account for a defined period of days or weeks.
• Self-Exclusion — permanently close your account and prevent re-registration for a minimum period. Self-exclusion requests are processed as a priority and are not reversible during the exclusion window.

If you feel that your gaming is becoming difficult to control, we strongly encourage you to use these tools immediately rather than waiting. For more information and practical guidance on managing your gaming activity, visit our Responsible Gaming page.

If you have any questions about these Terms and Conditions, need help understanding a specific section, or wish to raise a dispute, our support team is available around the clock. You can reach us through the platform's live support channel or by emailing us at the address listed in the footer of this page.

When raising a dispute or query, please include your account username and a clear description of the issue. Support responses are typically provided within a few hours for standard queries; account-level disputes may require additional time for investigation.

VIP members have access to dedicated account support with faster response times for account-related matters. Escalated complaints that cannot be resolved through standard support will be reviewed by a senior team member and a final determination communicated in writing.