Privacy Policy —
Q789 Game Platform

q789 game is an online entertainment platform offering sports betting, live casino, slots, bingo and esports to adult players. The platform operates at q789game.onl and is accessible via web browser and the dedicated mobile app.

This Privacy Policy applies to all users of the q789 game platform, including registered account holders and visitors who browse the site without registering. It covers all data collected through the website, mobile app, support channels and any other interaction you have with the platform.

q789 game does not hold or claim any government licence, regulatory approval, or official endorsement from any Pakistani authority. This policy is provided in the interest of transparency and player trust — not as a regulatory compliance document.

The following table summarises the categories of personal data we may collect and what each category covers:

We do not collect sensitive personal data such as biometric data, political opinions, religious beliefs, or medical records. The only exception is age-related data collected during identity verification to confirm that players are 18 or above.

Personal data is collected through the following channels:

• Direct submission — when you register an account, complete identity verification, make a deposit or withdrawal, or contact support.
• Automated collection — technical and usage data is collected automatically as you browse and use the platform. This includes cookies and similar tracking technologies described in Section 7.
• Payment providers — when you transact via JazzCash, Easypaisa, Raast, or bank transfer, confirmation data is passed back to us by the payment provider to update your account balance.
• Verification services — if identity verification is required, we may use a third-party verification service to confirm the validity of documents you submit. That service processes your data under its own privacy standards.

Your personal data is used for the following purposes:

• Creating and managing your account, including identity verification and age checks.
• Processing deposits and withdrawals in PKR through supported payment channels.
• Delivering the platform's features — sports betting markets, live casino sessions, bingo games, slots and esports betting.
• Sending account-related communications: transaction confirmations, security alerts, promotional offers where you have opted in, and important platform updates.
• Providing customer support and resolving account queries, disputes or complaints.
• Preventing fraud, detecting suspicious account activity, and protecting the integrity of the platform.
• Analysing usage patterns to improve the platform experience — understanding which features are most used, where friction occurs, and how to improve navigation and performance, particularly on Pakistani mobile networks.
• Administering the VIP programme, including tracking activity thresholds for tier progression.
• Complying with any applicable legal or regulatory obligations.

We do not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review.

q789 game does not sell your data to any third party. We share personal information only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, and bank or card processing partners receive the transaction data necessary to complete your deposit or withdrawal. They operate under their own privacy and security standards.
• Identity verification providers — where a third-party service is used to verify your CNIC or other documents, that provider receives the data you submit for verification purposes only.
• Technology and hosting partners — companies that provide server infrastructure, content delivery, and platform software may process technical data as part of delivering the service. These partners are bound by data processing agreements that restrict how they can use your information.
• Analytics providers — aggregated and anonymised usage data may be processed by analytics tools to help us understand platform performance. This data does not identify individual players.
• Legal requirements — if we are required to disclose information in response to a valid legal process or to protect the rights and safety of our users or the platform, we may do so. We will notify affected users where we are legally permitted to do so.

In all cases, data is shared only to the extent necessary and not for any purpose beyond what is described above.

All transactions on q789 game are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer, and debit or credit cards. The following payment data principles apply:

• Full card numbers are never stored on q789 game servers. Card processing is handled by a PCI-compliant payment gateway and only a masked reference is retained on our side.
• JazzCash and Easypaisa account numbers are stored in encrypted form and used only for processing transactions linked to your account.
• Bank account details provided for withdrawal are stored securely and used solely for the purpose of paying out funds to the account holder.
• Transaction history — amounts, dates, and payment method type — is retained as part of your account record for account management and dispute resolution purposes.

All deposits and withdrawals must come from and go to payment accounts registered in your own name. This is both a security measure and a requirement under our anti-fraud standards. Third-party payment sources are not accepted.

q789 game uses cookies and similar technologies to keep the platform functional, secure, and useful. The following types of cookies are used:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Performance cookies — collect anonymised data about how the platform is used, which pages load slowly, and where errors occur. This data helps us improve the platform for all users, including those on mobile networks common across Pakistan.
• Preference cookies — remember settings you have chosen, such as language preference or notification settings, so you don't have to reconfigure them on every visit.

We do not use third-party advertising cookies or allow external ad networks to place tracking cookies through our platform. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will affect platform functionality including keeping you logged in.

We retain personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding matters such as dispute resolution, outstanding withdrawals, or audit requirements. The general retention principles are:

• Active account data — retained for the full duration your account is open. This includes identity data, contact information, transaction history, and game/betting records.
• Closed account data — where an account is voluntarily closed, we retain records for a minimum period to handle any post-closure queries, disputed transactions, or legal requirements. After this period, data is deleted or anonymised.
• Support communications — retained for a period sufficient to resolve the matter they relate to, plus a reasonable period for follow-up.
• Anonymised analytics data — may be retained indefinitely as it cannot be linked back to individual players.

If you request deletion of your account and associated data, we will action this within a reasonable timeframe. Some data may need to be retained for a minimum period regardless of deletion requests where there is a legitimate purpose for doing so, such as an unresolved dispute or an active self-exclusion period.

As a player on q789 game you have the following rights with respect to your personal data. You can exercise any of these by contacting our support team:

• Right of access — you can request a summary of the personal data we hold on your account. We will provide this within a reasonable timeframe.
• Right to correction — if any personal data we hold is inaccurate or outdated, you can ask us to correct it. Some corrections may require you to submit supporting documentation.
• Right to deletion — you can ask us to delete your account and associated personal data. Deletion requests are processed subject to any legitimate retention needs as described in Section 8.
• Right to restrict processing — in certain circumstances you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to data portability — you can request a copy of your account data in a commonly used format.
• Right to withdraw consent — where processing is based on your consent (for example, marketing communications), you can withdraw that consent at any time. Withdrawal of consent does not affect processing that has already taken place.

We aim to respond to all data rights requests within a reasonable period. If a request is complex or involves a large volume of data, we will acknowledge it promptly and give you a realistic timeframe for completion.

q789 game is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is part of the registration process and may be required again at the point of withdrawal or on request.

If we identify that an account belongs to a person under 18, the account will be closed immediately, any balance will be forfeited, and the personal data associated with that account will be deleted. If you believe an underage person has registered an account, please contact support immediately.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. Responsible Gaming tools including self-exclusion are available for any adult who wishes to restrict their own access — see our Responsible Gaming page for full details.

q789 game implements a range of technical and organisational measures to protect personal data from unauthorised access, loss, or misuse:

• Data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
• Stored personal data — including identity information and payment references — is encrypted at rest.
• Access to personal data is restricted to team members who require it for specific operational purposes. Access is logged and reviewed.
• Payment processing systems are separated from general platform infrastructure to limit the blast radius of any potential security incident.
• Regular security reviews are conducted to identify and address vulnerabilities in the platform.

No system is completely immune to security incidents. In the event of a breach that could affect your personal data, we will notify impacted account holders as promptly as practically possible and take immediate steps to contain the incident and assess its scope.

Your own account security is also your responsibility. Use a strong and unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account. q789 game will never ask for your password through any communication channel.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in payment or technology partners, or other relevant developments. The date at the top of this page shows when the policy was last revised.

Where changes are material — meaning they significantly affect how your data is used or what rights you have — we will notify active account holders through the platform's in-app notification system or by email to the address registered to your account.

Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with a change, you can close your account by contacting support. Any balance in your account at that point will be returned following standard verification checks.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, get in touch with our support team. We are available around the clock through the platform's live support channel.

You can also reach us by email at the address shown in the footer of this page. When contacting us about a data matter, please include your account username and a clear description of your query or request so we can handle it efficiently.

For account closure or data deletion requests, contacting support through your logged-in account helps us verify your identity quickly and process your request without unnecessary delays.